A full WhatsApp solution wired into the hospital HMS and patient database — journeys, service, and marketing in one channel.

Bold result

WhatsApp journeys integrated with the HMS

Core systems integrated (HMS + patient DB)

The problem

What was breaking

A large healthcare group needed patient communication that connected to its hospital management system rather than sitting beside it.

The approach

How we thought about it

We deployed the complete WhatsApp solution, designed the customer journeys, and integrated the channel with the group's HMS and patient database so conversations carried real patient context — and the marketing team could use the same channel.

The AI system

What we deployed

Full WhatsApp Business solution deployment.
Designed patient customer journeys end-to-end.
Integration with the hospital management system (HMS).
Patient database connectivity.
WhatsApp used as a marketing channel alongside service.

What AIROS runs for them now

The engine, still running.

Patient journeys run over WhatsApp with HMS context.
Marketing campaigns run through the same verified channel.

Want a result like this?

Talk to AIROS about your funnel — or book a call and we'll walk you through the plan.