The problem
What was breaking
Peak-season call volumes overwhelmed reservations; abandoned calls were pure lost revenue.
All workIllustrative scenario
PG
Hospitality · GCC · 6-week deployment
Palm Grove Resorts
AI Voice Agents
A reservations voice agent handles enquiries in English and Arabic, 24/7.
Bold result
AED 1.2M in reservations booked by AI
Reservations booked by AI
AED 0.0M
Abandoned peak-season calls
0
The approach
How we thought about it
We deployed a bilingual reservations voice agent that quotes availability, takes bookings and escalates complex requests to staff.
The AI system
What we deployed
- Bilingual reservations agent with live availability lookup.
- Booking confirmation over WhatsApp and email.
- Warm transfer to human staff for complex requests.
What AIROS runs for them now
The engine, still running.
- The agent answers reservations calls around the clock.
Want a result like this?
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