The problem
What was breaking
A quarter of booked appointments never showed, and empty slots were never refilled.
All workIllustrative scenario
NV
Healthcare · GCC · 3-week automation
Noor Vision Clinics
AI Automation
Automated reminders, rescheduling and waitlist backfill keep the diary full.
Bold result
No-shows cut from 24% to 9%
No-show rate (was 24%)
0%
Higher chair utilisation
0%
The approach
How we thought about it
We automated multi-step reminders on WhatsApp and SMS with one-tap reschedule, then auto-offered released slots to the waitlist.
The AI system
What we deployed
- Multi-channel reminder sequence with one-tap reschedule.
- Automatic waitlist backfill for released slots.
- Daily utilisation reporting for clinic managers.
What AIROS runs for them now
The engine, still running.
- Reminders, reschedules and waitlist offers run themselves.
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