The problem
What was breaking
Patients collected printed reports in person, and the call centre spent its day reading results aloud.
Patients collected printed reports in person, and the call centre spent its day reading results aloud.
We built a secure patient portal with OTP login, instant result release from the LIS, and downloadable bilingual reports.
Talk to AIROS about your funnel — or book a call and we'll walk you through the plan.
WhatsApp Business became the centre's fastest channel for patient enquiries.
A full WhatsApp solution wired into the hospital HMS and patient database — journeys, service, and marketing in one channel.