Portal, website and walk-in enquiries land in one CRM with instant round-robin routing to the duty agent.

Bold result

Lead response time cut from 6 hrs to 4 min

Average first response (was 6 hrs)

0 min

More viewings booked

The problem

What was breaking

Enquiries from Bayut, Property Finder and the website sat in shared inboxes until an agent noticed them — often the next morning.

The approach

How we thought about it

We built a single CRM inbox with automatic source tagging, round-robin assignment, SLA timers and escalation to the sales manager when an enquiry ages.

The AI system

What we deployed

Unified enquiry inbox across portals, website and WhatsApp.
Round-robin assignment with SLA timers and escalation.
Agent performance and source-attribution dashboards.

What AIROS runs for them now

The engine, still running.

Every enquiry is assigned and timed automatically.
Managers see source-level ROI weekly.

Want a result like this?

Talk to AIROS about your funnel — or book a call and we'll walk you through the plan.